Product Warranty Details:
| Category | Warranty | Replacement or Treatment |
|---|---|---|
| Starwood Super Star 710 | Lifetime warranty against termite*** and Borer | 3 times cost of replacement |
| Starwood Super Nova 710 | 25 years warranty against borer | Replacement or Treatment |
| Starwood Nova 710 | 20 years warranty against borer | Treatment |
*** Termite – warranty against termite is not applicable in the State of Kerala.
Replacement is not applicable for normal wear and tear and not applicable if proper soil treatment is applied
Warranty is not applicable if:
Use of the product along with perishable timber without proper seasoning and preservative chemical treatment of wood, and without maintaining moisture content of plywood within a range of 5% to 15% throughout period of customer’s ownership.
In case of inferior workmanship.
Damage, or wear, of the product that occurs either directly, or indirectly, through accidents.
In case of improper handling of the plywood.
In case of drastic mechanical/chemical treatment, or other abnormal use, of the plywood.
Natural wear and tear.
If soil treatment has not been done in case of known borer and/or termite affected areas.
If the product is stored in a continuously damp place or in a borer/termite infected area.
In case where purchase invoice and guarantee/warranty certificate is not produced.
Moreover, in accordance with the detailed exceptions mentioned above, the warranty will be effective only for following product issues:
- Attack by borers and/or termites, as applicable to the product specified in the warranty T&C table provided.
- Manufacturing defects.